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The Applicability of E‐S‐QUAL for Assessing the Serivce Quality of Social Media Services in Academic Libraries
Hae Min Kim, Ph.D. thesis, Drexel University, 2015.
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A Web Information System to Improve the Digital Library Service Quality
F. J. Cabrerizo et al., Proceedings of the IEEE International Conference on System Science and Engineering (ICSSE 2015), Morioka, Japan.
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