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Articles View all

Digital Library Service Quality: what does it look like?
Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
Insights into Library Services and Users from Qualitative Research
Yvonna Lincoln, Library and Information Science Research 24, no. 1 (2002): 3-16.

Conference Papers View all

Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL Data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Paper, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
DigiQUAL™: A digital library evaluation service
Martha Kyrillidou, Fred Heath, Colleen Cook, Yvonna Lincoln, Bruce Thompson, and Duane Webster, Paper, The 7th Northumbria International Conference on Performance Measurement in Libraries and Information Services, Stellenbosch, South Africa, August 13-16, 2007.
User Perspectives Into Designs for Both Physical and Digital Libraries: New Insights on Commonalities/Similarities and Differences from the NDSL Digital Libraries and LibQUAL+™ Data Bases
Yvonna Lincoln, Colleen Cook, and Martha Kyrillidou, Paper, 7th ISKO-Spain Conference: The Human Dimension of Knowledge Organization, Barcelona, Spain, July 6-8, 2005.
Evaluating the NSF National Science Digital Library Collections: Categories and Themes from MERLOT and DLESE
Yvonna Lincoln, Colleen Cook, and Martha Kyrillidou, Paper, The Multiple Educational Resources for Learning and Online Technologies (MERLOT) Conference, Costa Mesa, California, August 3-6, 2004.
Developing a National Science Digital Library (NSDL) LibQUAL+™ Protocol: An E-service for Assessing the Library of the 21st Century
Colleen Cook, Fred Heath, Martha Kyrillidou, Yvonna Lincoln, Bruce Thompson, and Duane Webster, submitted for the NSDL Evaluation Workshop (Oct 2003).

Presentations View all

Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL® Data
Martha Kyrillidou, Bruce Thompson, and Colleen Cook, Presentation, 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services, York, England, August 22, 2011.
DigiQUAL™: A digital library evaluation service
Martha Kyrillidou and Bruce Thompson, Presentation, 7th Northumbria International Conference on Performance Measurement in libraries and information services, Stellenbosch, South Africa, August 13-16, 2007.

Related Articles View all

The Applicability of E‐S‐QUAL for Assessing the Serivce Quality of Social Media Services in Academic Libraries
Hae Min Kim, Ph.D. thesis, Drexel University, 2015.
A Web Information System to Improve the Digital Library Service Quality
F. J. Cabrerizo et al., Proceedings of the IEEE International Conference on System Science and Engineering (ICSSE 2015), Morioka, Japan.

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