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Digital Library Service Quality: what does it look like?
Martha Kyrillidou, Colleen Cook, and Yvonna Lincoln, in Evaluation of Digital Libraries: an insight into useful applications and methods, eds. Giannis Tsakonas and Christos Papatheodorou (Oxford: Chandos Publishing, 2009): 187-214.
Publication Type: Articles
Insights into Library Services and Users from Qualitative Research
Yvonna Lincoln, Library and Information Science Research 24, no. 1 (2002): 3-16.
Publication Type: Articles