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LibQUAL+(TM) is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. The goals of LibQUAL+(TM) are to:
- Foster a culture of excellence in providing library service
- Help libraries better understand user perceptions of library service quality
- Collect and interpret library user feedback systematically over time
- Provide libraries with comparable assessment information from peer institutions
- Identify best practices in library service
- Enhance library staff members' analytical skills for interpreting and acting on data
more...
The LibQUAL+(TM) project was supported in part by a grant from the U.S. Department of Education's Fund for the Improvement of Postsecondary Education (FIPSE) from 2001-2003. Funding to develop a similar protocol for digital libraries is currently provided by NSDL/NSF through August 2004. LibQUAL+(TM), a partnership between ARL and Texas A&M University, is one of the ARL New Measures Initiatives managed as part of the ARL Statistics and Measurement Program.
Posted by MaShana A. Davis, at 4:33 PM, 6/23/2008
Registration is available for the Session II survey until August 31, 2008 at http://www.libqual.org/Register/index.cfm.
Posted by MaShana A. Davis, at 12:39 PM, 6/20/2008
The 2008 Session I survey closed on May 31, 2008 with over 108,000 responses collected from 153 surveys. Survey results (notebooks, Excel data files, and comments) are available online at http://www.libqual.org/Manage/Results/index.cfm. SPSS data files will be distributed soon.
The Session II survey will open on July 1, 2008. If you plan to participate in this session but have not registered, please do so at http://www.libqual.org/Register/index.cfm
Posted by MaShana A. Davis, at 4:04 PM, 5/27/2008
Use this online form to request free LibQUAL+(TM) publications, training materials, and other educational items.
Posted at:12:00 PM, 10/3/2007
For the fourth year, LibQUAL+® is sponsoring an in-kind grant program for participants in the 2009 LibQUAL+® survey. A total of up to five institutions will be awarded grants to participate in the 2009 survey. Our goal is to offer one grant for every 50 registered libraries.
Two application deadlines: June 13, 2008 and December 15, 2008.
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Dates: 8/4/2008 - 8/6/2008
Site: University of Washington Location: Seattle, WA
The Association of Research Libraries, the University of Virginia Library, and the University of Washington Libraries are pleased to announce the second Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, to be held at the University of Washington in Seattle.
The conference goal is to support and nurture the library assessment community through a mix of invited speakers, contributed papers and posters, workshops, and engaging discussion. The conference is geared toward library and information professionals and researchers with responsibility for or an interest in the broad field of library assessment with an emphasis on (but not limited) to North American academic libraries. It builds on the success of our first assessment conference, held in Charlottesville, September 2006.
Date: 10/27/2008
Site: ARL Office Location: Washington, DC
9:30am - 4:30pm
$125 fee
This workshop will enable staff responsible for administering the LibQUAL+® survey to develop work plans that they can apply in their libraries after they receive the survey results, including how to analyze and present results visually, identify actionable items, and much more! For more information about this event, see LibQUAL+® Training Programs.
Key Speakers: Raynna Bowlby, Consultant, and Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL. For information about the instructors, see instructor biographies.
Registration & Payment Deadline: September 29, 2008
Date: 1/26/2009
Conference: ALA Midwinter Meeting Site: TBD Location: Denver, CO
LibQUAL+® Survey Introduction (time TBD)
LibQUAL+® Survey Administration (time TBD)
LibQUAL+® Survey Results (time TBD)
This is a set workshops designed to provide potential and current participants with vital information to aid in the survey process. Each workshop covers a variety of topics including the history of LibQUAL+®, developing objectives and goals for administering the survey, marketing your survey, survey process via the LibQUAL+® Web site, analyzing survey results, and much more! For more information about these events, see LibQUAL+® Training Programs.
Dates: 3/16/2009 - 3/20/2009
Site: Hotel Monteleone Location: New Orleans, LA
The Academy is an intensive five-day program focusing on qualitative and quantitative methods for collecting and analyzing library service quality data. The program emphasizes basic concepts and skills in measurement and data analysis that will be applicable to service quality evaluations. The Academy is designed for librarians across library types and organizational structures, with a strong commitment to service quality assessment efforts.
Interested individuals are welcome to submit an application before the deadline of October 27, 2008.
More Events...
Bruce Thompson, LibQUAL+® Basics, and An Introduction to LibQUAL+® Lite, 3rd Lodz Library Conference, Lodz, Poland, June 25, 2008.
Bruce Thompson, LibQUAL+® Basics, and An Introduction to LibQUAL+® Lite, 3rd Lodz Library Conference, Lodz, Poland, June 25, 2008.
Provided by the LibQUAL+® User Assessment Group, Brown University
Steve Hiller, LibQUAL+(R) Results Meeting, University of York, UK, June 23, 2008.
Darien Rossiter, LibQUAL+(R) Results Meeting, University of York, UK, June 23, 2008.
More Publications...
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