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What is DigiQUAL®?

DigiQUAL is a measure of digital library service quality, developed under the auspices of the Association of Research Libraries with funding from the National Science Foundation. The DigiQUAL project modified and repurposed the existing LibQUAL+® protocol (used by over 500 libraries) to assess the services provided for the user communities of the National Science, Math, Engineering and Technology Education Digital Library (NSDL) program....more

DigiQUAL Goals

The NSF/NSDL-funded part of the project had the overarching goal of developing a digital library service quality assessment process that enhances student learning... more

DigiQUAL Themes of Service Quality

• Accessibility
• Navigability
• Interoperability
... more

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The DigiQUAL project was supported in part by a grant (DUE-0121769) from the National Science Foundation

DigiQUAL Aims to …

  • Define the dimensions of digital library service quality from the perspective of the users
  • Identify digital library “best practices” that permit generalizations across operations and development platforms
  • Enhance student learning by effectively managing user perceptions and expectations of digital library services
  • Institutionalize continuous product and process evaluation efforts directed toward positive and timely management of outcomes.